JOB TITLE: Sales Associate
DEPARTMENT: Retail Sales
ACCOUNTABILITY: Retail Store Manager
APPLICATION DEADLINE: open until filled
HOW TO APPLY: E-mail Resume & Salary History to Jobs@classicpoolandspa.com or Fax to (503) 656-0120
JOB SUMMARY
Responsible for helping customers purchase product and creating the best shopping experience possible using excellent customer service.
DUTIES AND RESPONSIBILITIES
- Sales
- Spas, above ground pools, patio furniture, grills, chemicals, parts and accessories.
- Familiar with all products on the selling floor including accessories.
- Lead tracking - fill out sheet: daily, weekly, monthly, year to date.
- Letters, telephone calls and follow-up to all leads: generate leads from existing cards.
- Literatures - stored on shelves, stamped and ready to be given out.
- Sales commission sheet: daily, weekly, monthly, year to date.
- Top 10 prospects list: weekly.
- Competitor training up to date.
- Always know the finance plan and rates of your store and the competition.
- Greet all customers.
- Water testing.
- Customer hot tub start-ups.
- Showroom
- Spas and product, floors, displays, etc. - neat and clean.
- Chemicals
- Bottles clean and dusted.
- Shelves Stocked.
- Know chemical maintenance guide
- Inventory - Always have an updated spa inventory,
- Submit list of chemicals and accessories needed to Purchasing Agent on daily basis
- Point of sale transactions.
- Follow proper paper work procedures.
- Customer name on all transactions
- Balance point of sale daily.
- Advertising
- Keep track of all ads and all competitors' ads.
- Plan, suggest and create Guerilla marketing.
- Attack!
- Miscellaneous
- Participates in Safety Committee activities.
- Interacts with Marketing Manager on a weekly basis.
- Strives to exceed customers’ expectations.
INTER-RELATIONSHIPS
Has contact with all levels of personnel within company and with customers and vendors.
WORKING CONDITIONS
Occasional overtime required.
SKILLS AND EDUCATION LEVEL
- High school or equivalent.
- Experience working with the public
- Good sales skills, including successful sale closure techniques
- Experience with point of sale software
- Works independently
- Handles multiple tasks at one time
- Communicates effectively with the public, both orally and in writing
- Works constructively and cooperatively with peers
- Sets and meets deadlines
- Maintains a high level of confidentiality
- Works well under pressure and with tight deadlines
- Detail oriented
- Has energy and drive
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